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Terms & Conditions

Price Promise

The price promise does not apply to online or catalogue purchases or to offers available from vehicle-based retailers. The promise to beat any floor covering price applies to on-the-floor, delivered and fully fitted prices. The Price Promise is only for advertised prices that are freely available to any customer at time of order. Where you wish to purchase a floor covering product only, any competing quotation must be for the same product only and the other retailer must not carry out or arrange the supply or fitting of other related products.

The fitting cost is charged by and payable to our recommended fitters.

Where a request to beat a competing quote from another retailer is made at point of sale, any quote to be beaten must have been provided within the immediately preceding 28 days, be in writing and we must be able to identify the retailer who has provided the quotation.

Free Fitting

To qualify for free fitting on your carpet, you must also purchase the appropriate minimum amount of Ball & Young Cloud 9 Caviar & Crystal at the same time as any carpet.

The equivalent cost of fitting will be shown as a discounted amount on your total carpet order.

Upon completion of the fitting, you will have to pay your carpet fitter directly this discounted amount.

A minimum of 14 sq m for the first room & then a minimum of 12 sq m per room thereafter of underlay must be purchased.


No cash alternative or value.

Delivery and other additional service charges may apply.

All forms of sub floor preparation, open plan or concrete stairs and property for commercial use.